SHIPPING

Shipping Method

Business days are Monday - Friday, excluding public holidays.

Peninsular Malaysia is RM7.00 
Sabah & Sarawak  is RM12.00

Shipping is traceable during delivery

Poslaju Hotline : 1300-300-300 (Please specified your tracking no)

 

Delivery 

 

Courier Delivery Lead Time is the number of days it takes for the order to arrive starting from the day HGGBS Logistics Partner has successfully picked up the order from HGGBS

Please note that lead time varies depending on the delivery address of the buyers and HGGBS as well as couriers' working days.

Refer the table below for more lead time information:

Local Delivery Lead Time

We will ship on Next Working Day after payment Confirmed. 

POSLAJU  Delivery will usually takes :-

  • Peninsular Malaysia     1-4 Working Days
  • Sabah & Sarawak         3-7 Working Days

*Days calculation excludes public holidays which differs by state and logistic provider non-working days

*First Saturdays of the month is Poslaju's off day.

We will not disclose any content of the parcel during delivery.

Reminder

 It is the buyer responsibility to be available to receive the parcel during the time of delivery. Delivery will be make during standard Working Day & Business Hours (Mon-Fri, 9am-6pm). It is advisable to ship your parcel to the address that YOU are available during these time (Eg. Working Place or Office address). We are not taking any responbility for any delay of the parcel delivery cause by the addresee not available during the delivery. Poslaju DO NOT call before delivery

Please note that you may be required to collect your package at Poslaju Centre in case delivery can not be made beacuse you were not available at the delivery address or given the wrong delivery address.

PARCEL RETURNED

  • For those item/s returned to us by courier company due to non-claimed by customer, postage will be charged to re-send the item to the customer.The shipping costs are subject to the shipment rates from time to time.
  • We will send the tracking number to customer when we ship the item. It normally will take not more than 3 days to reach to the recipient. Please check with courier company (Poslaju) if item was not receive after 3 days we send the tracking no to you, to avoid unclaimed parcel issue.

Shipping Policy

  • Most of the time, products that are in stock will be processed and shipped promptly as long as the online purchase transaction is completed.
  • Sometimes, there may be delay in shipment or the product(s) is/are unavailable,  thus an email notification will be sent to you.
  • No compensation or cancellation is allowed. Suggested replacement might be recommended to you.
  • As a standard procedure, orders confirmed with payment made before 10.00am will be processed on the same business day while orders placed after 10a.m will be processed on the following business day.
  • Customers can expect to receive goods within 7 working days from the day their online purchase is successfully completed and payment is made. “Business day” means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, the transit time for the packages is subject to Poslaju delivery company.
  • Please note that you may be required to collect your package at Poslaju Centre in case delivery can not be made beacuse you were not available at the delivery address or given the wrong delivery address.
  • Our company will not be liable in any damages or losses during the period of delivery or once goods sent/shipped/dispatch out of our doors.