FAQ

 

Q. Do you do COD (Cash on Delivery)?

  • No, we don't.

 

Q. How long does it take for my package to arrive once I have made payment?

  • We normally ship within 24 hours (excluding some Saturdays and public holidays). It will take roughly 1-4 working days for your package to arrive to Semenanjung, and 2-7 working days for Sabah/Sarawak. 
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Q. How can I track my order?

  • You can  trace Your Parcel at Poslaju Tracking lWebsite.
  • You also can call poslaju at 1-300-300-300 to inquire about your package.

 

Q. Can you ship my order using other courier services?

  • Sorry, for Malaysia orders we only ship via POSLAJU. 

 

Q. Do you accept returns?

  • Due to sanitary reasons, there will be no exchanges. All items are brand new, and will be carefully checked before being dispatched. We are not responsible for any losses or damages of the package or content during shipment.
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Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at support@happygogobuyshop.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR MALAYSIA RINGGIT


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@happygogobuyshop.com for us to clear your doubts.